Thank you for choosing our book digitisation service. Please read our policy regarding cancellations and refunds carefully.
Cancellations Before Shipping Your Book
- If you change your mind and request a cancellation before mailing your physical book to our facility, you are entitled to a full refund minus a 5% administrative and banking processing fee. Please note that this 5% fee is strictly non-refundable as it covers our third-party merchant processing costs.”
Cancellations After Your Book Arrives
- Once your physical book has arrived at our facility and scanning production has commenced, the service cannot be canceled, and no refunds will be issued.
- If your book has arrived but scanning production has not yet started, you may request a cancellation. We will refund your order amount minus a 5% administration fee, plus the exact cost of return shipping to return your book to you.
Expired Orders
- As outlined in our Terms of Service, orders where no book is received within 90 days will be marked as Expired. These orders are subject to a 5% administrative cancellation fee, or they may be converted to store credit at our sole discretion.
How to Request a Refund
To request a cancellation, please email us directly at support@digitisemybooks.co.uk with your name and order number. Please do not open a dispute with your payment provider, as we handle all valid refund requests directly.